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Customer Service : About Auto–Delivery

About Auto–Delivery

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Auto–Delivery is a convenient and risk-free program that allows you to enjoy the benefits of receiving your favorite QVC products, at the original order price, on an automatic shipping schedule that meets your individual needs. It’s about having what you love when you want it, at a price that’s guaranteed. It’s about confidence, convenience, choice. You decide, QVC delivers.

How does the program work?
Place your order by phone or online for an item that’s offered on Auto–Delivery. When you select Auto–Delivery, you don’t need to reorder the item again. You will be billed for and will receive your first shipment promptly. Your subsequent shipments will be billed at your original order price and will be sent on a regular shipping schedule (for example, every 60 or 90 days) or on a schedule that you customize to fit your individual needs. Delivery and billing are repeated until you cancel your plan, or until you receive all of the items that are offered in a limited series from QVC.

Is there any obligation to continue in the program?
No. QVC’s Auto–Delivery program is completely risk–free and you may cancel your plan online or by calling Customer Service at 1-888-345-5788 at any time. You will not receive or be billed for any future shipments.

How do I customize or manage my Auto–Delivery plan?

Your Auto–Delivery plan can be customized and managed online or by calling Customer Service at 1–888–345–5788 at any time. The changes you make to your plan will be applied to all future shipments. If you need to make additional changes in the future, you may do so at any time. If you have any questions, please feel free to contact Customer Service.

Online:
You can change your shipment frequency, payment method, shipping method, shipping address, order quantity, size, color, flavor, etc. online. You can also delay your next shipment at any time before the shipment has been sent, as well as cancel your Auto–Delivery plan. (Some restrictions may apply for certain Auto–Delivery plans and at certain stages in the shipping process). To customize or manage your Auto–Delivery plan online, click on "My Account" at the top of your screen on QVC.com, then select "Auto–Delivery Plans", or click here.

Customer Service:
You can change your shipment frequency, payment method, shipping method, shipping address, billing address, order quantity, size, color, flavor, etc. You can also delay or cancel your next shipment at any time before the shipment has been sent, as well as cancel your Auto–Delivery plan. (Some restrictions may apply for certain Auto–Delivery plans and at certain stages in the shipping process). Simply contact Customer Service at 1–888–345–5788.

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What are my payment options?

You may pay by Q–Card or another credit card of your choice, check or money order. If you pay by credit card, your card will be billed automatically at the time each shipment is sent to you. If you pay by check or money order, a reminder will be sent to you before each subsequent shipment is mailed. As soon as your check or money order payment is received by QVC, your next shipment will be sent to you. Simply mail your check or money order payments to:

QVC
P.O. Box 1900
West Chester, PA 19380

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How do I return an Auto–Delivery item?

If for any reason you’re not completely satisfied, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price. Simply follow the return instructions on the packslip that’s included with your shipment. You may also chat with a representative online or contact Customer Service at 1–888–345–5788. If you choose to make 2 consecutive returns in your Auto–Delivery plan but still wish to remain in the program, please contact Customer Service to arrange for future deliveries. Otherwise, QVC will automatically cancel your Auto–Delivery plan. Please contact Customer Service before returning perishable items such as food or plants.

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Can I re–instate my cancelled Auto–Delivery plan?

You can re–instate certain Auto–Delivery plans at the original order price. Simply contact Customer Service at 1–888–345–5788.

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Will QVC cancel my Auto–Delivery plan?

If, for any reason, QVC must discontinue or cancel your plan, you will be notified by email or USPS mail.

Additional terms and conditions may apply.

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